• Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your it...

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  • Faulty Returns Policy

    If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase....

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  • What's the difference between a 'sale' and a 'promotion'?

    Sale and clearance items are those which have been marked down either permanently or temporarily. Sale and clearance items cannot be returned for a refund or exchange, as per our Change of Mind Ret...

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  • Afterpay Returns

    You can return your Afterpay purchase via post for a refund only. Just make sure your return meets our Returns Policy, then follow the steps below. 1. Submit a Request2. Select the Returns and Exc...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy.  Returns Process Take your item(s) to a Cotton On Group store in New Zealand t...

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  • Online Returns

    Online purchases (including click & collect) can be returned in store or online provided they meet our change of mind or faulty returns policy.  Purchases made in store need to be returned in ...

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