Orders & Payments
Online Orders
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Can I change or update my order?
Give us a call as soon as possible or chat to us via the help icon in the bottom right of your screen. We only have a really short window where we might be able to make an update to your order. ...
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How can I select which country I'm ordering from?
You should be directed to the website closest to you however if you would like to order from another region you can do this by selecting the drop down menu at the top of the page to change your reg...
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How do I add items to my bag?
Select the size and quantity of the products you would like to order and click on the "Add to bag" button. If you want to add more items to your order click "Continue shopping." Once you have added...
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Why does the item in my bag now say it is unavailable?
Our products are very popular and can sell out. When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, p...
Payments
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What payment methods do you accept online?
You can place your online order using any of the following options: Visa Mastercard PayPal Afterpay Zippay Humm Laybuy Genoapay Cotton On Group Giftcards
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How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
Customer Account
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Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just look for the ‘Add to wishlist’ link on any pr...
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How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
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Can't log into my account
If you can't remember your password, just click the Forgotten Password link from the sign in page at the top of the website and you'll be able to choose a new password. Your user name will be your ...
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I forgot my password!
Please go to Sign In and click the 'Forgot My Password' button and we'll email you a link to reset your password. If your email isn't recognised when you try to reset your password, it is most like...
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Do I need an account to place an order?
If you'd like to keep track of your orders and save your details, you might want to consider creating an account for convenience. Alternatively, you can select the guest checkout option which doesn...