Orders & Payments
Online Orders
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Can I change or update my order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you are able to immediately give us a call or chat to us vi...
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How can I select which country I'm ordering from?
You should be directed to the website closest to you however if you would like to order from another region you can do this by selecting the drop down menu at the top of the page to change your reg...
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How do I add items to my bag?
Select the size and quantity of the products you would like to order and click on the "Add to bag" button. If you want to add more items to your order click "Continue shopping." Once you have add...
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Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...
Payments
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What payment methods do you accept online?
You can place your online order using any of the following options: Visa Mastercard PayPal Afterpay Zippay Humm Laybuy Genoapay Klarna Cotton On Group Giftcards
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How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
Customer Account
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Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just click on the heart next to the "Add To Bag" b...
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How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
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Can't log into my account
*Please note, an online shopping account is different to a Perks membership. If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the w...
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I forgot my password!
*Please note, an online shopping account is different to a Perks membership. If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the w...
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Do I need an account to place an order?
No, you do not need to register for a account in order to place an order. You can use the 'Guest Checkout' as a casual user. If you'd like to keep track of your orders and save your details, you m...