Product & Store
How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
How can I find out whether you will restock an item?
Our brands are focused on offering fast, fun fashion that exceeds customers’ expectations, meaning that our styles and stock levels are constantly being updated. Due to the fast-paced nature of our...
How can I locate an item online?
All items currently available to purchase online from our brands can be viewed on this website. If you can't find the item you want online, you can search for your nearest store in our Store Finder...
How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
Where can I find a size guide?
You can find the measurements and size conversions for shoes and clothing in our sizing guide.
Retail Store Enquiries
How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
Store locations and opening hours
If you would like to confirm store information, including trading hours, please visit our Store Finder.
How do I order via Store to Door?
Looking for something you want in store but can't find the size or style you're after? Our in-store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
Do you offer Deliver to Store or store transfers?
We do offer Deliver to Store in selected New Zealand stores. For more information, visit our Deliver to Store page. Currently we are unable to transfer items between stores. If you are looking for ...
How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance ...
Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers that were purchased in Australia from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not vali...