Product & Store
Product Enquiries
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How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
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How can I find our whether you will restock an item?
Our brands are focused on offering fast, fun fashion that exceeds customers’ expectations, meaning that our styles and stock levels are constantly being updated. Due to the fast-paced nature of our...
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How can I locate an item online?
All items currently available to purchase online from our brands can be viewed on this website. If you can't find the item you want online, you can search for your nearest store in our Store Finder...
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How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
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Where can I find a size guide?
You can find the measurements and size conversions for shoes and clothing in our sizing guide.
Retail Store Enquiries
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How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
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Store locations and opening hours
As opening hours can vary, we do not currently list our store opening hours on our website. If you would like to find a store’s opening hours, please give them a call using the contact details list...
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How do I order via Store to Door?
Looking for something you want in store but can't find the size or style you're after? Our in store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
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Do you offer Click and Collect or store transfers?
We do offer Click and Collect in selected New Zealand stores. For more information, visit our Click and Collect page. Currently we are unable to transfer items between stores. If you are looking fo...
Giftcards
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How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! Just send us a message using the 'Contact Us' link below, and let us know the number on the back of your gift card so we...
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Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers purchased in New Zealand from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not valid for on...