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Faulty Returns Policy

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we will do our best to track it down.

Returns Process

  1. Head to your nearest store with your return and receipt
  2. The team in store will assess the product for a fault and help you with an exchange or refund. 

If your purchase was made online you may choose to return to our online store.

Please feel free to start a chat by selecting the help icon at the bottom right of the screen. Fill in your details and select Customer Return Request as your enquiry type, and one of our helpful reps will assist with your online return.

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