Delivery & Tracking
New Zealand Delivery Information
Click & Collect $2.00 (FREE for orders over $30)Delivered from our warehouse to selected Click & Collect storesDelivered to store within 1-4 business days Standard Delivery $6.00 (free for...
International Delivery Information
International Delivery is not available from our New Zealand website. Please choose one of the following countries to place your order: Australia USA Singapore Malaysia Hong Kong South Africa U...
What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your ord...
My order hasn't arrived yet, what should I do?
New Zealand Orders Click & Collect If your order has not arrived in store 4 business days after your order was placed please contact us using Chat or the webform. Standard Delivery If your ord...
How can I track the delivery of my order?
Once your order leaves our warehouse, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. New Zealand Standard Delivery Orders are shipped via Toll and...
Do you deliver to PO Boxes?
No, unfortunately we cannot deliver to a PO Box address in any country. Please use a street address for your order's delivery address.
Click & Collect - Parcel Collection
What time can I collect my order from store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I know wh...
Where can I collect my Click & Collect order?
Click & Collect is available at these select stores within New Zealand. CLICK AND COLLECT STORES South Island Westfield RiccartonCotton On - Shop S122129 Riccarton RdRiccarton CAN 8041Pho...