Customer Service Contact Details

The answer to most of our frequently asked questions can be found here in our help centre. 

You can contact our customer service team via chat 24/7 by clicking the red help icon on the bottom right side of your screen.

If you'd prefer to email us instead, you can do so at however, please allow 24 hours to receive a response via this channel.


Alternatively, you can call us on +64 9 887 9378 between 9am and 6pm.


Delivery & Tracking 
Information on delivery times, fees and Deliver to Store.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Promotions & Gift Cards
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.


Was this article helpful?
0 out of 12 found this helpful