Please Note: Our current response time is 48 hours. We apologise for any inconvenience caused.
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Customer Service Contact Details

The answer to most of our frequently asked questions can be found here in our help centre. 

Delivery & Tracking 
Information on delivery times, fees and Click & Collect.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns
Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Promotions & Gift Cards
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Can't find the answer to your question?

You can contact our customer service team via chat 24/7 by clicking the red help icon on the bottom right side of your screen.

You can also contact us via email at customerenquiries@cottonon.com however please note that the turnaround time for responses via email is 48 hours. We recommend our chat function for a quicker resolution.

 

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