The answer to most of our frequently asked questions can be found here in our help centre.
Delivery & Tracking
Information on delivery times, fees and Click & Collect.
Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.
Returns policy information and how to make your return.
Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.
Promotions & Gift Cards
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.
Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.
Can't find the answer to your question?
You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen, choosing "Send us an email" below, chat to us online or give us a call on +64 9 887 9378 (call charges apply).