The answer to most of our frequently asked questions can be found here in our help centre.
Delivery & Tracking
Information on delivery times, fees and Click & Collect.
Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.
Returns policy information and how to make your return.
Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.
Promotions & Gift Cards
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.
Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.
Can't find the answer to your question?
You can contact our customer service team via chat 24/7 by clicking the red help icon on the bottom right side of your screen.
You can also contact us via email at firstname.lastname@example.org however please note that the turnaround time for responses via email is 48 hours. We recommend our chat function for a quicker resolution.