Please Note: We are currently experiencing high volumes and we appreciate your patience. Our current response time to emails is 72 hours. Please note that Toll are experiencing delays to deliveries with an additional 7 days expected on original delivery ETA. We apologise for any inconvenience caused.

Customer Service Contact Details

The answer to most of our frequently asked questions can be found here in our help centre. 

Delivery & Tracking 
Information on delivery times, fees and Click & Collect.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Promotions & Gift Cards
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Can't find the answer to your question?

You can contact our customer service team via chat 24/7 by clicking the red help icon on the bottom right side of your screen.

You can also contact us via email at however please note that the turnaround time for responses via email is 48 hours. We recommend our chat function for a quicker resolution.


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